Buying data

Browse our help topics for more information about buying data on the Databroker marketplace. And if you can’t find what you’re looking for, just click CONTACT US and send us your question directly.



Top 10 FAQs
Can I see an overview of all the data I’ve purchased?

Yes, you can find the details all your purchases, including data you have accessed for free, in the My purchasessection of your account. 

For each data product, you can find details about: the access period; a link to download or access the data as well as the expiry date of the link; the expiry date of your 30-day warranty; and a link to file a complaint if there is a problem with the data.

Can I purchase data products anonymously?

No, it is not possible to purchase data products anonymously. When you purchase a data product, the data provider receives your first and last name, as well as your company name. 

What if data is listed as ‘free’?

If a data product is listed as ‘free’, you can access the data for the time period indicated at no cost. 

A free data product is treated the same as a purchased data product; you’ll still receive a confirmation email with a link to access or download the data, a reminder email when the access has expired, and you’ll see the details of the data product in the My purchases section of your account.

What payment methods can I use?

You can pay using a credit or debit card – Databroker supports Visa, Mastercard, Maestro and American Express.

What payment methods can I use?

You can pay using a credit or debit card – Databroker supports Visa, Mastercard, Maestro and American Express.

How does bidding work?

While some data products can be purchased immediately, others may allow or oblige you to send a bid to the data provider.

In this case, your bid is sent directly to the data provider, who also sees your name and your company. Your bid is not published on the marketplace or visible to any other parties. You can always find an overview of the bids you have sent in the Bids sent section of your account.

The data provider can accept or reject your bid. When they do so, you’ll receive an email with their response. Bids are not binding, so even if your bid is accepted, you can still decide whether or not to buy the data at the agreed price. To proceed with buying the data at that price, you can either click the link in the email you receive, or access the purchase page via the Bids sent section of your account.

If your bid is rejected, you can easily send a new bid via the link in the email you receive, or via the Bids sent section of your account.

Do prices include VAT/sales tax?

The purchase price shown on the marketplace includes all taxes.

How do I know that the data will be what I expect?

If you have questions about a data product, we suggest that you contact the data provider directly to know more. You’ll find a contact button on every data product page.

Remember too that all data comes with a 30-day warranty period. Should you discover an issue after purchasing data, and cannot find an amicable solution with the data provider, it’s possible to file a complaint within 30 days of your purchase. You can read more about this here.

What if I can’t find the data I need?

If you can’t find the exact data you need, but you think a certain data provider might be able to offer that data, you can use the ‘Contact the data provider’ feature, available in every data offer. If the data provider can offer the data you need, they can simply add a new data product on the marketplace, as part of an existing data offer.

Another option is to use our free DataMatch service. First, you contact us to explain your business challenge so we understand your exact needs. Then we search our wide network for the perfect data partner, and let you know when we’ve found a match.

How do I contact the data provider if I have questions about the data?

For each data offer published on the marketplace, you can click ‘Contact the data provider’ to ask questions about the data in question, or to explain your data needs and ask if the provider can meet those needs.